Terms and Conditions

By placing an order with Cigar’Denn through the Cigar’Denn site, you are accepting these Terms & Conditions. Please read these Terms & Conditions before placing an order.

“We” and “us” means Cigar’Denn and Administrators of Cigar’Denn.
“You” means the person placing an order.

“The deals is agreed” – by completing and submitting an electronic order form, you are making an offer to purchase products which, if accepted by us, will result in a binding deals. An acceptance email from us confirms that the contract is formed.

By using the website to buy products online, you confirm that you are at least 21 years old.

Ordering

By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us. Please note that products will not be sent (or links to online products) until we have authorization from your payment base on the the bank and the type of transfer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized. We hope that you will be using Instant Transfer in order to allow the process of ordering and shipping to be quicker.

Certain steps must be followed for a contract to be formed, as described below.

  1. Choose the products and add to cart
  2. Check the carts carefully before check out
  3. Applied coupon if you have any, and fill in the necessary information*
  4. Submit the form and bank in to 162889046348 MAYBANK GOH JIE JING, prompt us a message via WhatsApp(0126579103) for confirmations or special notes on the order
  5. You will receive an email to acknowledge your order

We do not have to accept your order, and for example, we will not accept your order if:

  • We do not have the products in stock
  • Your payment is not authorized within 24 hours
  • There is an error on our website regarding the price or other details of the products
  • You have canceled your order

We reserve the right to refuse any order.

Points Reward System

Each product sold through Cigar’Denn comes with a points reward system. We have the rights to remove/ban/blacklist/withdraw any user if we found any fraudulent activity or similar activity when Cigar’Denn System is unaware. We have the rights to alter the points in each account.

No points can be combine from other accounts during anytime.

Coupon Codes

We have the rights to remove/ban/blacklist/withdraw any coupon if we found any suspicious activities such as multiple redemption, system bugs cheat, and other similar activities.

Returning products after sending

Each product sold through Cigar’Denn is non refundable. We will ensure all goods are in good conditions especially cigars are well humidified before we ship them. Any broken Security Seal Label, Sticker, or tamper are not subject for refund/return. We will not held any responsibilities of damage caused by shipping/courier services.

Delivery information

For products that require shipping, we will email you as soon as your order has been shipped.

  1. We will pack cigars in Zip-Loc Bags to retain the humidity and ensure everything is sealed.
  2. We will place the sealed bag into a paper container/tupperware
  3. A Security Label/Sticker will be act as a seal for container/tupperware ensure safety.
  4. Paper Container/Tupperware will be wrapped multiply times to reduce the impact during shipping.
  5. Fragile and Security Label will be apply on top of the parcel.
  6. The parcel will be ship out as soon as possible.
Cash On Delivery

We do provide Cash on Delivery services only in few area such as :

  1. Puchong
  2. Subang Jaya
  3. Kuchai Lama
  4. Kuala Lumpur
  5. Contact Admin

The charges for Cash on Delivery is free when purchased more than RM500. Any orders below RM500 will be charged RM15 as a service charge.

Cash on Delivery subject to availability of runner. We unable to confirm this feature is available all the time. Please contact us for confirmation.

Sorry for the inconvenience.

Changes to Terms & Conditions for buying products online

We reserve the right to change these Terms & Conditions for buying products online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying products online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying products online, you must not place any further orders.